SHIPPING POLICY

At Marlow Melbourne, we are committed to providing a transparent, reliable and secure shopping experience.

We encourage you to read our Shipping Policy carefully before placing an order.

We aim to ensure that all shipping information displayed throughout our website, including product pages, checkout and store policies, accurately reflects our processing and delivery timeframes.

ORDER PROCESSING TIME

Once your order has been confirmed, it will be processed within 1–3 business days.

Our team carefully prepares each order to ensure it is handled efficiently. During busy periods or times of high demand, processing may take up to the maximum timeframe stated above.

ESTIMATED DELIVERY TIME

Once your order has been dispatched, the estimated delivery timeframe is 7–15 business days, depending on your location and the shipping carrier.

Please note that delivery timeframes are estimates and may vary due to your location, carrier operations, public holidays or unforeseen logistical circumstances.

SHIPPING COSTS

We are pleased to offer FREE SHIPPING on all orders.

There is no minimum purchase requirement.

ORDER CANCELLATIONS

Orders can only be cancelled before they have been processed.

Once your order has entered the fulfilment or shipping process, cancellation may no longer be possible.

If you need to make changes or request a cancellation, please contact us as soon as possible at:

Email: info@marlow-melbourne.com

SHIPPING SCHEDULE

Orders are processed and dispatched Monday to Friday, excluding weekends and public holidays.

Orders placed during weekends or public holidays will be processed on the next available business day.

SPLIT SHIPMENTS

In some cases, orders containing multiple items may be shipped separately due to logistical or fulfilment requirements.

If your order arrives in separate packages, please rest assured that all purchased items will be sent.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this information to monitor your shipment's progress.

Please allow some time for tracking information to become available after dispatch.

DELIVERY DELAYS

While we do our best to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the estimated timeframe, please contact our customer support team at:

Email: info@marlow-melbourne.com

Our team will review your enquiry and assist you as quickly as possible.

CUSTOMER RESPONSIBILITIES

To ensure successful delivery, customers are responsible for providing accurate and complete information at checkout, including:

Full name
Email address
Contact phone number
Complete and correct delivery address

Marlow Melbourne cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer, except where required by applicable law.

Please double-check your shipping details before completing your purchase.

NON-REFUNDABLE COSTS

Shipping charges and any applicable government duties or taxes may be non-refundable, except where refunds are required under Australian Consumer Law or other applicable legislation.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law.

Customers are entitled to applicable consumer guarantees and remedies as provided by Australian law.

CONTACT US

If you have any questions regarding shipping, delivery or tracking your order, our customer support team is happy to assist.

Marlow Melbourne

Email: info@marlow-melbourne.com

Thank you for shopping with Marlow Melbourne. We appreciate your trust and support.