TERMS & CONDITIONS

Welcome to Marlow Melbourne.

These Terms & Conditions govern your access to and use of our website, marlow-melbourne.com, and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions and the policies published on our website.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL) or other applicable legislation.

1. ELIGIBILITY AND WEBSITE USE

By using this website, you confirm that you are at least 18 years old or have the necessary permission from a parent or legal guardian to make a purchase.

You agree to use our website lawfully and in accordance with all applicable laws and regulations.

You must not use our products or services for any unlawful or unauthorised purpose.

2. GENERAL CONDITIONS

We reserve the right to refuse or cancel orders where there are reasonable grounds to do so, including suspected fraud, payment issues, product unavailability or incorrect order information.

If we cancel an order after payment has been received, we will provide an appropriate refund.

Payments are processed through secure third-party payment providers using appropriate security measures.

All website content, including images, text, graphics, logos and designs, is protected by applicable intellectual property laws.

Unauthorised reproduction, distribution or commercial use of our content is prohibited.

3. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that all information on our website is accurate, complete and up to date.

Occasionally, errors or omissions may occur in product descriptions, pricing, availability or other information.

We reserve the right to correct errors and update information where necessary.

Any corrections affecting confirmed orders will be handled fairly and in accordance with applicable consumer laws.

4. PRICING AND AVAILABILITY

Unless otherwise stated, all prices displayed on our website are in Australian Dollars (AUD).

Prices include applicable taxes, including Goods and Services Tax (GST) where required by law.

Any additional charges payable by the customer will be clearly disclosed before an order is completed.

We reserve the right to update product prices and availability at any time. Changes will not automatically affect orders that have already been accepted.

We may limit quantities or discontinue products where reasonably necessary.

All promotional offers and discounts are subject to their stated conditions and applicable Australian consumer protection laws.

5. PRODUCTS AND DESCRIPTIONS

Certain products may be available exclusively through our online store.

We aim to provide accurate product descriptions, sizing information, photographs and colour representations.

However, colours may appear slightly different depending on individual screen settings and lighting conditions.

Any such variations do not affect your rights where products fail to match their description or meet applicable consumer guarantees.

We encourage customers to review product descriptions and sizing guides before purchasing.

6. ORDERS AND PAYMENT

By placing an order, you agree to provide accurate and complete billing, contact and delivery information.

Once your order has been placed, you will receive an order confirmation email.

We reserve the right to review orders where necessary to verify payment, prevent fraud or resolve order-related issues.

If an order cannot be fulfilled, we will notify you and provide an appropriate refund or other remedy as required by law.

Payment must be completed using one of the accepted payment methods displayed at checkout.

7. SHIPPING AND DELIVERY

Orders are generally processed within 1–3 business days.

Following dispatch, estimated delivery takes 7–15 business days, depending on the delivery location and shipping carrier.

We offer free shipping on all orders, with no minimum purchase requirement.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.

We will take reasonable steps to fulfil orders within the communicated timeframe and keep customers informed of significant delays.

If an order is not delivered within the agreed or a reasonable timeframe, customers may be entitled to remedies under applicable consumer laws.

For further information, please refer to our Shipping Policy.

8. CANCELLATIONS AND ORDER CHANGES

Customers may request an order cancellation or modification before processing begins.

Once an order has entered the fulfilment or dispatch process, cancellation or modification may no longer be possible.

Please contact us as soon as possible at info@marlow-melbourne.com if you wish to make changes.

This cancellation policy does not limit any rights to cancel an order or obtain a remedy under Australian Consumer Law.

9. RETURNS, REFUNDS AND CONSUMER GUARANTEES

At Marlow Melbourne, we respect the rights of our customers under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Customers may be entitled to a repair, replacement or refund if a product:

Is faulty or defective.
Is not of acceptable quality.
Is not fit for a purpose made known to us where the relevant legal requirements are met.
Otherwise fails to meet applicable consumer guarantees.

For a major failure, customers may be entitled to choose a refund or replacement, subject to applicable law.

For a minor failure, we may be entitled to provide a repair or other appropriate remedy within a reasonable time.

Customers may also be entitled to compensation for reasonably foreseeable loss or damage resulting from a failure to meet consumer guarantees.

Any voluntary change-of-mind return arrangements are explained separately in our Refund & Return Policy.

Nothing in our return policies limits or replaces customers' statutory rights.

10. THIRD-PARTY TOOLS AND SERVICES

Our website may provide access to services operated by third parties, including payment providers, shipping carriers and website applications.

These services may be subject to their own terms and privacy policies.

While we are not responsible for every aspect of independently operated third-party services, nothing in this section limits our obligations under applicable consumer law.

11. THIRD-PARTY LINKS

Our website may contain links to external websites or resources.

These websites are operated independently, and we do not control their content, availability or privacy practices.

We encourage customers to review the relevant terms and privacy policies before interacting with third-party websites.

12. CUSTOMER FEEDBACK AND SUBMISSIONS

We welcome customer feedback, suggestions and reviews.

By submitting content to our website, you confirm that you have the necessary rights to share it.

Where you give us permission, we may use your feedback to improve our products, services and customer experience.

We reserve the right to moderate or remove content that is unlawful, fraudulent, abusive, discriminatory or otherwise inappropriate.

We do not manipulate customer reviews or knowingly publish misleading testimonials.

13. PRIVACY AND PERSONAL INFORMATION

We respect your privacy and are committed to handling personal information responsibly.

Personal information collected through our website may include contact details, delivery information, order history and information necessary to process purchases.

We handle personal information in accordance with our Privacy Policy and applicable privacy and data protection laws, including the Australian Privacy Act 1988 and Australian Privacy Principles where applicable.

For further information about how we collect, use, store and disclose personal information, please refer to our Privacy Policy.

14. PROHIBITED ACTIVITIES

You must not use our website to:

Engage in unlawful or fraudulent activities.
Violate intellectual property rights.
Distribute malware, viruses or harmful software.
Attempt unauthorised access to our systems.
Send spam, phishing messages or misleading communications.
Harass, threaten or discriminate against others.
Interfere with the security or functionality of our website.

We may restrict access where there are reasonable grounds to believe these conditions have been breached.

15. LIMITATION OF LIABILITY

We take reasonable care in operating our website and providing our products and services.

To the extent permitted by applicable law, we are not liable for losses arising solely from circumstances beyond our reasonable control.

However, nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded.

Where Australian Consumer Law provides a right to a refund, replacement, repair or compensation, those rights remain fully applicable.

16. TERMINATION OF ACCESS

We reserve the right to suspend or restrict access to our website where users engage in fraudulent, unlawful or abusive behaviour or materially breach these Terms & Conditions.

Any such action will be taken reasonably and in accordance with applicable laws.

Termination of website access does not remove any existing consumer rights or obligations relating to completed purchases.

17. CHANGES TO THESE TERMS

We may update these Terms & Conditions periodically to reflect changes in our business operations, services or legal requirements.

The most recent version will be published on this page with an updated revision date.

Changes will not retrospectively remove rights that customers have already acquired under applicable law.

We encourage customers to review this page occasionally.

18. GOVERNING LAW

These Terms & Conditions are governed by the laws applicable to the business entity operating Marlow Melbourne, subject to any mandatory consumer protection laws that apply to customers in Australia.

Nothing in these Terms & Conditions limits the application of the Australian Consumer Law or any other mandatory legal protections available to Australian consumers.

19. TRANSPARENCY AND COMPLIANCE

Marlow Melbourne is committed to providing clear, accurate and transparent information about our products, prices, delivery arrangements and store policies.

We aim to operate fairly and responsibly while respecting applicable Australian consumer protection requirements.

These Terms & Conditions should be read together with our Shipping Policy, Refund & Return Policy and Privacy Policy.

20. CONTACT INFORMATION

If you have any questions about these Terms & Conditions, your order or our services, please contact us.

Marlow Melbourne

Website: marlow-melbourne.com

Email: info@marlow-melbourne.com

Thank you for choosing Marlow Melbourne. We appreciate your trust and look forward to providing you with a pleasant shopping experience.