Frequently Asked Questions

What are the shipping costs?

We offer FREE SHIPPING on all orders across Australia.

There is no minimum purchase required.

How long will it take for my order to arrive?

Once your order has been placed, it will be processed within 1–3 business days.

After dispatch, the estimated delivery time is 7–15 business days, depending on your location and the shipping carrier.

Please note that delivery times may vary during busy periods or due to unforeseen circumstances.

Can I return my order?

Yes! We offer a 30-day return policy.

You can request a return within 30 days of receiving your order, provided that:

The item has not been worn or used.
The item is in its original condition.
The return meets the requirements outlined in our Refund & Return Policy.

These conditions apply to change-of-mind returns and do not limit your rights under Australian Consumer Law.

For more information, please refer to our Refund & Return Policy.

What payment methods do you accept?

We accept the following payment methods:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay

All payments are securely processed through trusted payment providers.

Is it safe to shop at Marlow Melbourne?

Absolutely! Your security and privacy are important to us.

Our website uses secure SSL encryption to help protect your information.

We work with established and trusted payment providers to ensure a safe and secure checkout experience.

Can I track my order?

Yes!

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this number to follow your parcel's journey until it reaches your doorstep.

Are the products shown on your website available?

We do our best to keep our product availability up to date.

In the unlikely event that an item becomes unavailable after you have placed your order, our customer support team will contact you as soon as possible to arrange a suitable solution, including a refund where appropriate.

What should I do if I receive a damaged or faulty item?

We're sorry if your order hasn't arrived as expected.

If you receive a damaged, faulty or incorrect item, please contact us at:

Email: info@marlow-melbourne.com

Our team will review your enquiry and help arrange an appropriate solution in accordance with Australian Consumer Law.

Your statutory consumer rights are not limited by our 30-day return policy.

How can I contact customer support?

Our friendly customer support team is here to help!

Whether you have a question about your order, delivery or one of our products, feel free to reach out.

Email: info@marlow-melbourne.com

We aim to respond to all enquiries within 24–48 business hours.

Thank you for shopping with Marlow Melbourne. We appreciate your support!