Shipping Information
At Marlow Melbourne, your satisfaction always comes first.
We believe in keeping you informed every step of the way — from the moment you place your order to the day it arrives.
Enjoy fast tracked shipping on every purchase, delivered safely and reliably with Australian Post.
30-day Money-Back Guarantee
Doesn't fit? No problem! You can exchange or return it anytime, with a 30-day return policy.
24/7 Customer Service
Our customer service is available 24/7 to answer all your questions and comments. Whether you need advice on a product or help with an order, we are here to support you.
Don't hesitate to contact us, we're happy to help!
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What Customers Are Saying
★★★★★
Absolutely love the quality. Everything feels comfortable but still looks really put together. I’ve already had so many compliments!
Helen M.
Melbourne, VIC
★★★★★
My order arrived beautifully packed and the fit was exactly what I hoped for. It’s so nice finding styles that actually feel made for real women
Julie R.
Brisbane, QLD
★★★★★
Really happy with the jacket. It fits perfectly, feels well made and looks even better in person. Comfortable enough for everyday wear but still looks sharp
David H.
Gold Coast, QLD
★★★★★
I was a little hesitant ordering online, but I’m so glad I did. My dress fits beautifully and looks even nicer on than I expected.
Michelle B.
Sydney, NSW
★★★★★
Finally found a store with clothes I genuinely enjoy wearing. Stylish, flattering and comfortable without feeling too young or too old
Susan W.
Perth, WA
Years ago, we started Marlow Melbourne with one simple dream: to create a place where style feels effortless, welcoming, and never defined by age.
Over the years, Marlow Melbourne has become more than just a store. It's become a little community, and we're so grateful for everyone who's been part of our journey.
With Black Friday just around the corner, we wanted to give something back. That's why we're celebrating early with our Early Black Friday Sale — a little thank you from the two of us to you.
Here's to feeling confident, embracing every season of life, and remembering that great style never gets old.
With love,
Clara & James Marlow ♡
Frequently asked questions
How can I return my product?
if you're not completely happy with your purchase, you can request a return within 30 days of receiving your order. Simply contact our customer support team with your order number, and we'll guide you through the return process. Returns are subject to our return policy.
How can I make sure it will fit me properly?
Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own. If you're in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size!
How do I track my order?
Once your order is confirmed, you'll receive an email with your order number. When your tracking information becomes available, we'll send you an update. You can also visit our order tracking page and enter your order number or email address.
I have an issue with my order. How can I contact you?
Our team is at your disposal day and night! Please contact us via email: info@marlow-melbourne.com
Monday-Saturday: 9AM-6:00PM
Sunday: 9AM-1:00PM
Free Shipping
We offer free shipping for maximum customer comfort. Your satisfaction is important to us, which is why we offer smooth and free delivery.
30-Day Return Guarantee
Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience.
100% Secure Payment
We offer a variety of secure payment options. Pay easily and enjoy a safe shopping experience.